Photo Privacy, AI Providers and Video Retention

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

What happens to your two photos?

Your browser prepares the photos and sends them to our server when you confirm generation. The server forwards them, with the story instructions, to the selected AI model service. The current service is named beside upload before you generate. The direct video pipeline uses the original photos as identity references and does not require a separate generated portrait stage.

The direct task stores settings, a request fingerprint, provider task information and the video location. It does not intentionally store the raw uploaded photos in the task database. The selected provider receives the photos and applies its own processing and retention rules. Use photos with the subjects' permission.

AI and infrastructure services

• Replicate: a supported model service. Its prediction API retention documentation says prediction inputs, outputs, files and logs are removed after one hour by default. Some models require a separate reference-photo upload through the Files API; Replicate's JavaScript SDK documentation states those uploaded files expire after 24 hours. Neither window is a deletion promise for a video saved in your account. Provider copies remain subject to the relevant API's retention rules.
• Volcengine Ark (ByteDance): another supported model service. Its task-query API documents access to the most recent seven days of task records. That query window does not establish a seven-day deletion guarantee for every uploaded photo or video. Provider retention follows its service terms and configuration.
• Cloudflare R2: stores completed video copies when video storage is configured. Stored videos are served through an authenticated endpoint rather than an automatic public gallery. Account and task records are kept in the application database.
• Configured payment services process purchases. Login, transactional email, analytics and support integrations may process the information needed for their configured functions.

Retention and deletion

| Data | Location | Retention and removal | | ------------------------ | --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Photo draft | IndexedDB on this device | Expires 24 hours after the latest studio activity. Cleared when next opened, not by a background timer. Clear photos on this device removes the current draft immediately. | | Submitted photos | Selected model provider | Follows its retention policy. Clearing a draft does not recall an already submitted job. | | Saved video | Our configured storage and your account | No scheduled expiry. Retained until you delete it or account-data deletion is processed. | | Provider-hosted video | Model provider | May expire under its policy. Provider URLs are not permanent archives; download promptly. | | Task and billing records | Application database | Media references and settings are cleared on video deletion. Minimal identifiers, status, dates and credit-accounting records remain for billing and support. Wider deletion requests are handled through support. |

For older portrait-preparation tasks, prepared character images or different metadata may have been retained. Request removal of legacy media through support; clearing the current direct-video draft does not remove all historic media.

How to delete your data

1. Draft photos: use Clear photos on this device in the studio. Other studio drafts can be cleared on their respective pages, or by clearing this site's data in your browser. Clearing browser data does not delete account videos.
2. Saved video: sign in, open My videos, choose Delete video and confirm. Available after generation and saving finish. This removes account access, our stored video copy and task media references. Download anything you want to keep first. Deletion does not refund credits.
3. Provider copies or wider account data: contact support with the task ID or account email. Local deletion does not promise immediate removal of copies controlled by a provider. Requests are reviewed against provider capabilities and applicable obligations.

Do not attach original photos or full card details to an ordinary support ticket. No uploads are automatically added to a public gallery.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us operate the service, under confidentiality agreements.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We implement industry-standard security measures including encryption in transit, access controls, and regular reviews. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

Request access, correction, export or wider deletion through support. Some billing and security records may need to be retained to meet applicable obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions about this policy, contact support with a privacy request.

Email support without signing in: support@aizombie.live