Contact Support – Video, Billing and Privacy Requests

Contact us without signing in

Email support without signing in: support@aizombie.live

Email is available for billing, generation and privacy questions, including when you cannot sign in. We do not publish a guaranteed response time. Never email passwords, full card details or original face photos unless needed for an agreed support request.

Get help with your account or video

Support tickets are associated with your account so we can locate the relevant task or payment. Sign in to open a ticket. We do not publish a guaranteed response time.

Sign in to contact support

What to include

• For generation: task ID, approximate time, selected duration and format, and the displayed error.
• For payment: order ID, purchase date and what went wrong. Never send full card numbers or security codes.
• For cancellation: the subscription or order ID and the renewal issue. You can manage renewal in Account → Billing.
• For privacy: the account email and the data you want accessed or deleted. Do not attach original photos unless support specifically needs them.

Things you can resolve immediately

Clear photos on this device in the studio to remove a local draft. Delete completed or failed videos from My videos to remove account access and our stored video copy. Model-provider copies follow the provider’s own retention rules.

Creation troubleshooting · Refunds and cancellation · Privacy and retention